Privacy Policy – grshospitality.in

At GRS Hospitality, we are committed to maintaining the royal standard of trust with our B2B partners, event planners, and our elite team of hospitality professionals. This Privacy Policy outlines how we collect, use, protect, and handle your personal and corporate information when you visit our website, utilize our manpower services, or apply to join our staffing roster.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide seamless manpower logistics for high-end events and to maintain a secure, efficient recruitment process for our staff.

Information You Provide to Us:
- For B2B Clients (Caterers, Event Planners, Corporate Organizers): Company name, contact person details, email address, phone number, billing information (including GST details), event dates, venue locations, specific staffing tier requirements (e.g., VIP Handlers, Premium Banquet Staff), and any special operational requests.
- For Career Applicants & Roster Staff: Full name, contact details, educational background, resumes/CVs, government-issued identification (for standard background and age verification), availability schedules, and previous hospitality experience submitted through our “Careers” portal.
Information Collected Automatically:
- When you browse our site, we automatically collect technical data such as your IP address, browser type, device information, and browsing patterns using cookies and similar tracking technologies to ensure our digital platforms run efficiently.

2. How We Use Your Information

We use the collected information for the following operational purposes:

To Fulfill Service Agreements: Processing staffing requests, allocating the appropriate manpower tiers (from F&B Support to VIP P.R.O.s) to your events, and coordinating logistics for venues across Mumbai and Thane.
To Process Applications & Manage Staff: Evaluating candidate profiles, scheduling training sessions, managing shift allocations, and processing payroll for our team members.
To Improve Our Business Operations: Analyzing site traffic and client inquiry patterns to enhance our website functionality and optimize our service offerings.
To Communicate: Sending booking confirmations, invoicing, responding to specific event inquiries, and delivering crucial shift updates to our staff.
Legal Compliance: Fulfilling legal, tax, and regulatory obligations as required by applicable Indian laws.

3. How We Share Your Information

Trusted Service Providers: We may share necessary data with third-party vendors who assist us in operating our business (e.g., secure cloud databases, payment processing gateways, and payroll management systems). These parties are bound by strict confidentiality agreements.
Venue Security & Logistics: We may share the names and identification details of our assigned staff with venue security or lead caterers (such as Tip Top) strictly for the purpose of granting entry and ensuring seamless event coordination.
Legal Requirements: We may disclose information when necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of GRS Hospitality, our clients, or our staff.

4. Data Security

Protecting your data—whether it is a high-profile corporate event schedule or a student’s application—is a core part of our commitment to professional excellence. We implement a variety of standard security measures, including SSL encryption and secure server hosting, to maintain the safety of your information when you enter, submit, or access it on our site.

5. Your Privacy Rights

Depending on your jurisdiction, you have certain rights regarding your data:

Access and Update: You have the right to request access to the personal or corporate data we hold about you and ask for it to be corrected if it is inaccurate.
Deletion: You may request the deletion of your personal data or removal from our staffing roster, subject to any ongoing contractual or legal obligations we must fulfill.
Opt-Out: You can unsubscribe from any marketing or non-essential operational communications at any time.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files transferred to your computer’s hard drive through your web browser that enable the site’s systems to recognize your browser and capture certain functional information. You can choose to turn off all cookies via your browser settings, though some site features, such as our booking forms, may not function optimally.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operational procedures or legal requirements. Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.